Return, Refund & Exchange Policy

Effective Date: August 31st, 2026 

At Tech-Eyes Canada Limited ("Tech-Eyes," "we," "us," or "our"), we want our customers to shop with confidence. This Return, Refund & Exchange Policy explains when products may be returned, refunded, exchanged, repaired, or otherwise resolved. 

This policy applies to eligible purchases made through Tech-Eyes retail stores and our website. It does not limit any rights or remedies that customers may have under applicable Canadian federal, provincial, or territorial law. 

1. Change-of-Mind Returns 

Unless otherwise required by applicable law, purchases are not automatically eligible for return simply because a customer changes their mind. However, Tech-Eyes may accept eligible change-of-mind returns subject to the following conditions: 

  • In-store purchases: Return requests must be made within 14 days of the purchase date shown on the receipt. 

  • Online purchases: Return requests must be made within 14 days of delivery, unless a different period or statutory cancellation right applies. 

  • The item must be in substantially the same condition as when supplied, allowing for reasonable inspection. 

  • The customer must provide valid proof of purchase. 

  • All included accessories, chargers, cables, manuals, promotional items, and other components should be returned. 

  • Electronic devices must have all personal data removed, accounts signed out, and activation or security locks removed before return. 

Returns are subject to inspection and approval. 

2. Defective, Damaged, Incorrect or Misrepresented Products 

If a product is defective, damaged on arrival, incorrectly supplied, materially different from its description, or otherwise gives rise to a remedy under applicable law, Tech-Eyes will assess the issue and provide an appropriate remedy. 

Depending on the circumstances, the remedy may include: 

  • repair; 

  • replacement; 

  • exchange; 

  • refund; or 

  • another remedy required by applicable law or an applicable warranty. 

Customers should report shipping damage, incorrect items, or apparent defects as soon as reasonably possible and retain relevant packaging and proof of purchase where available. 

3. Exchanges 

Eligible products may be exchanged for another product, subject to availability and inspection. 

If the replacement product costs more, the customer must pay the difference. If it costs less, the difference may be refunded or credited in accordance with this policy and applicable law. 

An exchange is not guaranteed where the original product is ineligible for return, has been used beyond reasonable inspection, is damaged after purchase, or is subject to an exclusion under this policy. 

4. Non-Returnable or Non-Refundable Purchases 

To the extent permitted by applicable law, the following may not be eligible for a change-of-mind return or monetary refund: 

  • completed repair labour; 

  • diagnostic or inspection services already performed; 

  • digital products, downloadable software, or activated software; 

  • activated prepaid plans or prepaid services; 

  • gift cards; 

  • custom or special-order products; 

  • final-sale or clearance products clearly identified as such before purchase; and 

  • products clearly identified as non-returnable before purchase. 

This section does not limit remedies available for defective products, misrepresentation, breach of warranty, or any other rights that cannot legally be excluded. 

5. Missing Components and Product Condition 

Returned products should include all original components provided with the purchase. 

If accessories, chargers, cables, adapters, manuals, packaging, promotional items, or other included components are missing, Tech-Eyes may, where permitted by applicable law: 

  • decline the return; or 

  • approve a partial refund reflecting the reasonable value of the missing or damaged components. 

Any applicable deduction or partial-refund amount will be explained to the customer before the refund is finalized. 

6. Promotional, Bundled, Clearance, and Discounted Purchases 

Where a purchase involved a coupon, promotion, bundle discount, loyalty reward, gift card promotion, or other special pricing, Tech-Eyes may not give a refund, may be take the return. 

Promotional benefits may be cancelled, reversed, or recalculated where reasonably necessary to reflect the original promotion terms.  

7. Refund Method and Processing 

Approved refunds will generally be returned to the original payment method. Where a purchase involved multiple payment methods, the refund may be allocated proportionately between those methods. 

Gift-card payments may be refunded as gift-card value or store credit, where appropriate and permitted by law. 

Refund timing may vary depending on the payment provider, bank, credit-card issuer, or payment processor. Tech-Eyes will process approved refunds within a reasonable timeframe and within any timeframe required by applicable law. 

8. Order Cancellations 

Orders cancelled before shipment or before service work has begun may generally qualify for a full refund. 

Once an order has shipped or service work has started, the request will be assessed under this policy and any applicable Shipping, Repair, Warranty, or statutory cancellation rights. 

Online customers may have additional cancellation rights in certain circumstances under applicable provincial or territorial consumer protection legislation. 

9. Return Verification and Fraud Prevention 

To protect customers and Tech-Eyes, we may verify: 

  • proof of purchase; 

  • payment records; 

  • serial numbers or IMEI numbers; 

  • transaction history; 

  • the identity of the person requesting the return, where reasonably necessary; and 

  • product condition and authenticity. 

We may refuse a return involving altered or mismatched serial numbers or IMEI numbers, counterfeit or suspected stolen goods, fraudulent documentation, or other reasonably suspected misuse or fraud. 

10. Return Shipping 

Where a customer is responsible for returning a product by courier, the product must be securely packaged. Customers should retain tracking information until delivery is confirmed. 

If the return results from a Tech-Eyes error, incorrect item, qualifying defect, or where applicable law requires us to cover return costs, Tech-Eyes will handle return shipping costs as required by law or as otherwise communicated to the customer. 

11. Your Legal Rights 

This policy operates alongside our Terms & Conditions, Warranty Policy, Repair Policy, Shipping Policy, and other applicable program terms. 

Nothing in this policy is intended to exclude, restrict, or waive any consumer right that cannot legally be excluded, restricted, or waived. If this policy conflicts with applicable law, the applicable law will prevail. 

Contact Information 
Email: clareview@techeyes.ca 

Website: techeyes.ca//pages/contact