Tech-PROTECT Policy

Purpose 

Tech-PROtect is Tech-Eyes Canada Limited’s screen protector replacement program, built to give customers ongoing value and reassurance after purchasing a screen protector from Tech-Eyes Canada Limited. Rather than buying a brand-new screen protector every time the existing one cracks, chips, or otherwise gets damaged through everyday use, enrolled customers can receive a replacement by paying only a modest replacement service fee. The program is designed to encourage customers to keep their devices protected, bring them back into our stores, and build a longer-term relationship with Tech-Eyes - all while delivering a more affordable path to screen protection than repeat full-price purchases. 

Eligible Screen Protectors 

  • Tech-PROtect is available for eligible screen protectors purchased from Tech-Eyes Canada Limited for compatible mobile phones, tablets, and laptops. 

  • Tech-Eyes currently offers eligible screen protectors in the following categories: 

  • 3M Film 

  • Tempered Glass 

  • Tech-PROtect eligibility is automatically activated when a customer purchases an eligible screen protector from Tech-Eyes Canada Limited. There is no separate enrollment fee or membership fee. 

  • Existing customers may also become eligible for Tech-PROtect by purchasing a new eligible screen protector from Tech-Eyes Canada Limited. 

  • Tech-Eyes Canada Limited may determine product eligibility based on factors including the device type, screen size, screen protector type, compatibility, availability, and applicable promotional offers. 

Coverage Start Date 

Tech-PROtect becomes active once: 

  • an eligible screen protector has been purchased from Tech-Eyes Canada Limited; 

  • the purchase has been successfully recorded in the Tech-Eyes system; and 

  • the customer has provided the required information for purchase verification. 

Where installation is provided by Tech-Eyes, the screen protector may be installed at the time of purchase. 

There is no separate registration or membership charge for Tech-PROtect. 

The initial purchase price and applicable Tech-PROtect replacement price are based on the device category and screen size. 

Device 

Screen Sizes 

Initial Cost of Screen Protectors 

Tech-PROtect Program 

Mobiles 

<7” 

$15.99 

$10.99 

Tabs 

<10” 

$20.99 

$14.99 

Tabs 

<13” 

$25.99 

$19.99 

Laptops 

>13” 

$30.99 

$24.99 

  • The initial screen protector price applies to the customer's first eligible purchase and installation, where installation is applicable. 

  • The Tech-PROtect replacement price applies each time the customer returns to Tech-Eyes for a replacement of the eligible enrolled screen protector. 

  • There is no additional replacement or membership fee beyond the applicable Tech-PROtect replacement price and any applicable taxes. 

  • Tech-PROtect remains associated with the eligible device and qualifying screen protector purchase for as long as the program remains active and the customer continues to meet the applicable Terms & Conditions. 

  • Tech-Eyes Canada Limited reserves the right to modify, suspend, or discontinue Tech-PROtect in accordance with its applicable Terms & Conditions. Changes will not affect replacement requests that are already confirmed and completed before the effective date of such changes. 

Taxes 

Applicable taxes will be charged in addition to the listed prices where required by law. Taxes are calculated based on the applicable tax rules for the location of the transaction. 

Customer Information & Device Verification 

To activate and use Tech-PROtect, customers must provide accurate information at the time of purchase. 

The following information is required: 

  • Customer's full name 

  • Mobile phone number and/or email address 

  • Device type 

  • Device model 

  • Screen protector type 

  • IMEI number, where applicable 

  • Device serial number, where an IMEI number is not available 

For devices that have an IMEI number, the IMEI number must be recorded as part of the Tech-PROtect registration and verification process. 

If a device does not have an IMEI number, the device serial number must be provided instead. 

For tablets and laptops, the device serial number may be collected for identification and verification purposes. 

The customer's registered mobile phone number and/or email address must be used to help verify eligibility for a replacement. 

Tech-Eyes Canada Limited may request additional information or proof of purchase where reasonably necessary to verify a replacement request. 

Definition of “Normal Use” 

Normal use covers the ordinary handling, transport, storage, and day-to-day operation of a device under reasonable conditions. Damage that results from typical accidental impacts, cracks, chips, or scratches to the installed screen protector generally falls within scope for replacement. Deliberate misuse, excessive force, commercial-grade wear, or use outside the manufacturer’s intended purpose does not qualify as normal use. 

Damage Assessment Criteria 

Before a replacement is approved, Tech-Eyes may inspect the damaged screen protector to confirm the damage is consistent with normal accidental use and that the claim otherwise meets program requirements. Claims involving cosmetic marks, suspected manufacturing issues, improper installation, intentional damage, or damage that doesn’t match the pattern of normal use may need additional review before a decision is made. 

Customer Responsibilities 
Customers enrolled in Tech-PROtect are responsible for: 

  • Keeping proof of purchase where reasonably possible 

  • Bringing the enrolled device in whenever requesting a replacement 

  • Allowing Tech-Eyes to inspect the damaged screen protector 

  • Paying the applicable replacement service fee at the time of service 

  • Refraining from removing, modifying, or having the enrolled screen protector serviced by an unauthorized third party before submitting a claim 

Company Responsibilities 
Tech-Eyes commits to: 

  • Keeping reasonable purchase records where available 

  • Verifying customer and device eligibility for each claim 

  • Reviewing replacement requests fairly and consistently 

  • Installing replacement screen protectors where installation is part of the service 

  • Honoring valid claims in line with these program terms 

  • Making reasonable efforts to source a compatible replacement if the existing product is no longer available 

Replacement Frequency 

  • Tech-PROtect allows customers to replace their eligible screen protector an unlimited number of times while the program remains active, subject to these Terms & Conditions. 

  • There is no fixed annual or lifetime limit on the number of eligible screen protector replacements. 

  • Each replacement is subject to successful verification of the customer's original purchase and enrolled device. 

Replacement Procedure 

To request a Tech-PROtect replacement, the customer must visit Tech-Eyes Canada Limited and complete the required verification process. 

The replacement process may include: 

  • Verifying the customer's identity and original purchase. 

  • Verifying the customer's registered mobile number and/or email address. 

  • Confirming that the device matches the device registered under the original purchase. 

  • Inspecting the existing screen protector. 

  • Confirming compatibility of the replacement screen protector with the customer's device. 

  • Collecting the applicable Tech-PROtect replacement payment. 

  • Installing the replacement screen protector, where installation is available. 

  • Updating Tech-Eyes Canada Limited's internal records to reflect the completed replacement. 

Replacement product availability 

Make this more specific: 

  • Same device model  

  • Same protector type where available  

  • Comparable alternative only with customer approval  

  • No automatic upgrade  

  • Customer pays any additional cost for an upgrade, if permitted 

If Customer Cannot Visit Store 

Where a customer’s nearest location doesn’t offer Tech-PROtect replacement services, Tech-Eyes Canada Limited may direct them to another participating store or make available an alternative claim process, depending on what the company has established for that situation. Tech-PROtect benefits are available only at participating Tech-Eyes Canada Limited location.  

Out-of-Stock Procedure 

If a compatible replacement screen protector isn’t immediately available, Tech-Eyes Canada Limited may offer the customer the choice to wait for restock, accept a comparable alternative product, or pursue another resolution at the company’s discretion. All replacements remain subject to current inventory levels. 

Installation 

Where Tech-Eyes Canada Limited offers installation as part of the replacement service, the new screen protector should be fitted by authorized staff whenever reasonably possible. If a customer chooses to decline professional installation or installs the replacement themselves, Tech-Eyes Canada Limited is not responsible for any damage that occurs during or after a self-installation. 

Device Compatibility 

Replacement screen protectors are intended solely for the specific device model originally enrolled in the program. If a customer has since switched to a different, upgraded, or otherwise incompatible device, they may need to purchase a new eligible screen protector and enroll it separately, rather than transferring existing coverage. 

Missing Purchase Records 

If a customer cannot produce proof of purchase, Tech-Eyes Canada Limited will attempt to confirm the original transaction through its own internal records. Where sufficient verification still cannot be completed, Tech-Eyes Canada Limited reserves the right to withhold replacement benefits until adequate proof of purchase is provided.  

Program Suspension 

Tech-Eyes Canada Limited reserves the right to temporarily pause a customer’s replacement benefits while investigating suspected fraud, an unusual pattern of claims, payment irregularities, disputed ownership of the device, or any other situation that calls for further verification. 

Examples of Eligible & Ineligible Claims 

Typically Eligible 

  • A screen protector cracks after the phone is accidentally dropped 

  • A protector chips during the course of normal daily use 

  • A protector shows scratching from ordinary handling over time 

Typically Not Eligible 

  • The screen protector has been moved to a different, non-enrolled device 

  • The claim involves a product not originally purchased through Tech-Eyes Canada Limited 

  • The damage appears to be intentional  

  • Supporting documentation appears altered or fraudulent 

  • The claim relies on a modified or falsified receipt  

  • The damage occurred during an installation performed by an unauthorized third party  

Customer Communication 

Tech-Eyes Canada Limited will communicate replacement decisions, requests for additional verification, inventory-related delays, and final claim outcomes via appropriate channels, which may include in-store notice, phone, email, or another approved method of contact. 

Program Termination 

Tech-Eyes Canada Limited may choose to stop accepting new Tech-PROtect enrollments at any time. Customers who enrolled before that date will continue to receive the benefits tied to their original enrollment, unless the program terms state otherwise or applicable law requires a different approach. 

Relationship with Manufacturer Warranty 

Tech-PROtect operates entirely separately from any manufacturer’s warranty or third-party device protection plan a customer may hold. Enrolling in Tech-PROtect neither extends nor replaces manufacturer warranty coverage, and it has no effect on any rights a customer holds under applicable consumer protection legislation. 

Tech-PROtect is designed to complement the broader ownership experience by promoting preventative protection rather than relying on costly repairs. While it lowers the ongoing cost of maintaining a screen protector, it is not a substitute for Tech-Eyes Canada Limited Repair Warranty, Warranty Policy, Lifetime Warranty Policy, or any manufacturer warranty that applies to the underlying device. Full eligibility criteria, exclusions, replacement limits, and claim conditions are governed by the dedicated Tech-PROtect Terms & Conditions, and replacement service fees, eligible products, and participating locations may change as Tech-Eyes Canada Limtied offerings evolve.