Terms & Conditions

Establish one consistent legal foundation across all sales channels (online, in-store, and future channels). 

Protect Tech-Eyes from fraud, abuse, unlawful use, and unreasonable liability exposure. 

Preserve the company's ability to correct errors, update information, and adjust programs without breaching customer trust. 

Keep individual policies (Warranty, Repair, Return, etc.) as the detailed authority on their subject, with this page as the connective layer. 

Understand what they are agreeing to before buying a product, booking a repair, or joining a promotion. 

Know what happens if something goes wrong -pricing errors, delays, lost data, or a disputed charge. 

Be confident that their statutory consumer rights are preserved, not overridden by store policy. 

Have a single, findable place that explains how all the other policies fit together. 

Anyone accessing the Tech-Eyes website, regardless of whether they make a purchase. 

Anyone purchasing products, booking repair services, or redeeming promotions online, in-store, or through any future sales channel. 

All repair, trade-in, warranty, and protection-plan interactions with Tech-Eyes. 

Customer -any individual or entity purchasing, browsing, or using Tech-Eyes' products or services. 

Device -any phone, tablet, laptop, or other electronic item submitted for repair, trade-in, or sale. 

Program -any warranty, protection plan, discount, coupon, gift card, or promotional offer. 

Sales Channel -website, in-store, or any future method of purchase Tech-Eyes offers. 

Diagnosis -the technical assessment Tech-Eyes performs to determine a device's fault and repair feasibility. 

These terms apply to all customers, with no minimum age carve-out beyond what is required under applicable consumer protection law. 

Customers must provide accurate personal information, contact details, billing information, and device information whenever requested. 

Eligibility for specific programs (warranties, trade-in, promotions) is governed by that program's own terms. 

Use of the website and store. 

Purchases across all channels. 

Repair service engagement (diagnosis, approval, timelines). 

Promotions, warranties, and other benefit programs. 

Liability limits and preserved statutory rights. 

Specific repair coverage -see the Warranty Policy and Repair Policy. 

Return or refund eligibility -see the Return Policy and Refund Policy. 

Shipping timelines or costs -see the Shipping Policy. 

Any right to combine promotional benefits unless the specific programs' terms permit it. 

Provide accurate personal, contact, billing, and device information. 

Back up all personal data before submitting any device for repair. 

Remove activation locks and disable relevant security features before service. 

Be prepared to prove lawful ownership of any device submitted for repair or trade-in. 

Review and comply with the specific policy that applies to the transaction (Warranty, Repair, Return, Refund, Shipping, Store Pickup, or program terms). 

Take reasonable care to keep website content, pricing, and repair estimates accurate, and correct errors promptly when found. 

Inform customers before carrying out additional chargeable repair work. 

Take reasonable care of customer data and devices during servicing, without guaranteeing preservation of data, apps, passwords, or configurations. 

Communicate changes to promotions or programs, without retroactively affecting rights already granted. 

Preserve all statutory consumer rights under applicable federal or provincial legislation. 

Product images, colors, specifications, pricing, and availability are informational and may change without notice. 

Repair estimates are approximate and may change due to supplier delays, additional damage found during repair, manufacturer restrictions, or unforeseen technical issues. 

Customers should back up their device data and remove activation locks before booking a repair. 

Customers should confirm which specific policy (Warranty, Repair, Return, etc.) applies to their transaction. 

Orders and repair bookings are subject to correction if pricing or product information is found to be inaccurate. 

Repairs proceed only after diagnosis and, where required, customer approval of the scope and cost. 

Customers should promptly disclose accurate device and ownership information when asked. 

Promotional benefits are subject to their own eligibility rules and generally cannot be combined unless explicitly permitted. 

Tech-Eyes cannot guarantee preservation of personal data, apps, passwords, or software configurations following a repair. 

Any dispute over a completed transaction is handled under the applicable specific policy (Return, Refund, Warranty) with this page as the governing framework. 

Rights already granted under an existing program or agreement are not affected by later changes to that program. 

Confirm proof of purchase or repair booking reference. 

Confirm the customer's identity and, where relevant, proof of lawful device ownership. 

Confirm the device or claim matches the original transaction record. 

Cross-check claim details against the specific policy that governs the transaction type. 

Proof of purchase or service booking (receipt, order confirmation, invoice). 

Valid identification, where ownership verification is required. 

Any documentation specified by the relevant individual policy (e.g., Warranty Policy proof-of-coverage requirements). 

Time limits for claims, returns, refunds, and warranty coverage are set by their respective individual policies, not by this page. 

Customers should refer to the specific policy for exact windows (e.g., return period, warranty duration). 

Any additional chargeable repair work requires customer notice before it is carried out. 

Fees tied to specific programs (restocking, diagnostic, shipping) are defined in their respective policies. 

Tech-Eyes reserves the right to correct pricing errors, which may affect charges already quoted but not yet finalized. 

Pricing or listing errors -Tech-Eyes may correct the error, modify the listing, or cancel an order placed at an incorrect price. 

Additional damage discovered mid-repair -customer is informed before further chargeable work proceeds. 

Device reported lost or stolen -Tech-Eyes may refuse service. 

Materially altered devices -Tech-Eyes may refuse repair where alterations create safety or technical risk. 

Prohibited content or unsafe repairs -Tech-Eyes may decline service where a repair is technically unsafe or commercially unreasonable. 

Overlapping promotions -benefits do not combine unless specifically permitted by the programs involved. 

Tech-Eyes reserves the right to refuse service, cancel orders, reject repair requests, or suspend promotional benefits where inaccurate information, suspected fraud, or policy violations are identified. 

Proof of lawful ownership may be required for repairs or trade-ins. 

Devices reported lost or stolen will not be serviced. 

Tech-Eyes reserves the right to refuse abusive, threatening, or fraudulent customers to protect staff, business operations, and other customers. 

Repeated policy violations or unlawful activity may result in suspension of service or promotional benefits. 

To the maximum extent permitted under applicable Canadian law, Tech-Eyes' liability is generally limited to the value of the product or service purchased. 

Nothing in these Terms & Conditions removes or restricts statutory consumer rights under applicable federal or provincial consumer protection legislation. 

Where a specific policy (Privacy, Warranty, Repair, Return, Refund, Shipping, Store Pickup, or program terms) provides more detailed guidance, that policy takes precedence for its subject matter. 

Data loss risk is disclosed upfront: customers are responsible for backing up devices before repair. 

Ownership and fraud risk is managed through verification requirements and the right to refuse service. 

Pricing and content-accuracy risk is managed through the right to correct errors and cancel incorrectly priced orders. 

Reputational and safety risk is managed through the right to decline unsafe, unlawful, or commercially unreasonable repairs.